Frequently Asked Questions

Everything you need to know about ordering fine wines and spirits.

Do you ship wine internationally?

Currently, we only ship within the United States to states where direct-to-consumer wine shipping is legally permitted. Please check our shipping policy page for a list of restricted states.

How do you ensure wine quality during transit?

We use specialized, insulated packaging to protect bottles. During periods of extreme heat or cold, we may hold your shipment in our temperature-controlled cellar until weather conditions are safe for transit.

Is an adult signature required for delivery?

Yes, federal law requires an adult signature (21+) for all alcohol deliveries. We recommend shipping to a business address if you are not home during the day to ensure successful delivery.

What is your return policy for 'corked' or damaged wine?

If you believe a bottle is flawed or was damaged during shipping, please contact us within 30 days. We offer replacements or store credit for verified quality issues, provided the bottle is returned at least 75% full.

Can I order online and pick up in-store?

Absolutely. Select the 'In-Store Pickup' option at checkout. Orders are typically ready for collection at our Denver location within two hours during normal business hours.

Do you offer bulk discounts for events or corporate gifting?

Yes, we offer tiered discounts for volume purchases and can provide curated gift sets for corporate clients. Please reach out to our concierge team for a custom quote.